Terms and Conditions
Please read this information carefully as it contains important details about your rights and obligations as well as limitations and exclusions that may apply to you.
Product Defect Exchange Policy
We will make every effort to match each order to your exact specifications. Because our natural hair is 100% virgin human hair and each individual piece comes from a separate donor we cannot guarantee hair color or texture. Our virgin hair comes in a straight, wavy or curly pattern. Please be forewarned, if you are dissatisfied with the color or texture, we will exchange your purchase one time only. You may request a prepaid label to send back your hair and we will do our best to meet your request based upon available inventory. If at that time, you are still dissatisfied with the color or texture of your purchase, any future exchanges must be done at your expense.
Please Note that ALL SALES ARE FINAL. NO REFUNDS WILL BE PERMITTED.
If the product has been returned within 30 calendar days from the date of purchase, unused and in its original condition we will exchange the product for something of equal or greater value. Once the hair has been installed, due to the nature of the product and possibility of incorrect installation, the Product Defect Exchange Policy is not applicable.
At The Premium Weft, we maintain a very high level of quality assurance. All orders go through a stringent process to make sure you are receiving the best quality product possible. All hair orders are thoroughly inspected before shipping. It is our primary focus to make sure you are completely satisfied.
Due to the nature of our products, all sales are final.
We take great pride in our product and it is 100% guaranteed. If you have received any product that is incorrect, you must contact us within 30 calendar days from the date of purchase. If you feel you have received a defective item(s), you must contact us within 30 calendar days from the date of purchase.
No refunds will be permitted. If an incorrect product was sent to you, we will send you a return label for the merchandise you received. Once we have received it back we will send an immediate replacement.
Note that installing, perming, coloring, lifting, rinsing, cutting, removing the hair from the weft or otherwise processing the hair VOIDS the Product Exchange Policy. If The Premium Weft verifies and agrees that the product has not been altered in any way, The Premium Weft will then exchange or replace the item. If The Premium Weft finds that the product has been altered, we will return the item in question to the client at our expense, without an exchange of product.
If the customer selects a product in exchange of greater value, they will be responsible for paying the additional cost of that item.
From time to time, The Premium Weft, at its sole discretion, may exchange products or portions of a product under the following conditions:
* In the Rare Occurrence of a product defect, the policy will be as follows:
There is a 30 Calendar Day Product Defect Exchange Policy which commences on the date of purchase. Customers should contact a representative of The Premium Weft at 910-262-4687 or by email at firstname.lastname@example.org and notify them of their issue or concern.
The product must then be returned for the quality assurance process and possible exchange to begin. Note that any processing of the hair (including brushing or combing) VOIDS the PRODUCT DEFECT EXCHANGE POLICY, as treating the hair in these ways makes a determination of defective impossible. Customers may request a prepaid return label to send back the hair in question by contacting client care. If the quality assurance in our office verifies and agrees that the product is defective in any way, The Premium Weft will then exchange, replace the product or issue a refund. If the client selects a refund instead of a replacement or exchange, The Premium Weft will issue a refund for the total cost before shipping and handling. If the client selects a product in exchange of greater value, they will be responsible for paying the additional cost of the item. The Premium Weft will cover the cost of shipping the exchanged/replacement back to the client if shipped ground. If The Premium Weft does not validate the Product Defect Exchange Policy, we will return the item in question to the client (via ground) at our expense without an exchange or replacement of product.
Terms of payment are always 100% upfront. We accept all major credit cards. As soon as you place an order online your credit card will be charged. Please review your order, items and shipping information carefully. Once submitted, your order and payment will be processed and cannot be changed for any reason without canceling your order. If your order is canceled, your bank will typically hold the authorized funds between 3 and 5 business days. Unfortunately, this is out of our control so please be sure your order information is accurate.
Credit card fraud and theft of our merchandise will be prosecuted. If your billing and shipping addresses are not the same, you will be required to fill out a credit card authorization form and send supporting documentation before your shipment is released. If this is necessary, a representative will contact you promptly after your order has been placed.
Our business hours are Monday through Friday from 11:00am to 7:00pm EST. All orders received before 4:00 pm are processed and shipped the same day. Orders placed over the weekend will be shipped first thing Monday morning unless it is a holiday.
If any product is out of stock, unavailable or if we are just simply unable to fulfill your order we will contact you immediately to find out if you are interested in receiving a substitution. If a substitution is not acceptable you may wish to terminate the sale in which case, we will refund the amount charged to your credit card.
Please note: Prices, specifications, and availability of products are subject to change without notice. Any typographical, photographic, or specification error in products or pricing is subject to correction. We will notify you of any corrections or changes and ask for your approval before we complete your order.
For your convenience, it's always advisable not to wait until the last minute to place your order. If you have a deadline, hair appointment or other engagement it is always wise to order far enough in advance to allow for unanticipated delays. We will give you a delivery estimate when you place your order based on the information we receive from our shipping partner USPS. We are not responsible for late shipments due to increment weather, holidays, natural disasters, or carrier delays. Please keep in mind holidays do not count as a business day and should be considered when calculating shipping times. We entrust USPS to deliver your package on time. If your package is delayed, we will not offer a reimbursement of shipping charges. If you need additional information, please contact us at email@example.com.
Failed Deliveries / Refused Shipments / Incorrect Shipping Address
Incomplete or incorrect address information is the major cause of shipment delays. Check the address information on your order. Make sure you have included ALL the information (address, apt#, etc.) needed to deliver your package. Your order will be shipped via USPS to the address you provide. It is extremely important that you give us the most accurate and complete information possible. If an address correction needs to be made after your shipment has been sent you will be assessed the fee USPS charges us to make the correction. NO REFUNDS WILL BE ISSUED FOR REFUSED OR ABANDONED SHIPMENTS.
If a shipment is returned to us due to a bad address you will be responsible for additional shipping charges. NO REFUNDS IF ADDITIONAL SHIPPING CHARGES ARE NEEDED.
If you have tracked your package and there is a discrepancy in delivery information or it has been lost in transit, please call us immediately at 910-262-4687. We will contact USPS right away and initiate a trace for your package and have them start an investigation.
All international customers are required to submit a signed credit card authorization form complete with supporting documents. Once you've placed your order you will be contacted by Customer Service to provide this information.
International Shipments must clear customs. The rules and requirements for customs clearance vary from country to country. It is the customer's responsibility to pay any additional taxes, fees or duties or to arrange for any permits or special paperwork that may be required. Invoices are sent with all shipments. This is the only document that will be sent with your shipment.
The Premium Weft, reserves the right at our discretion to make changes to prices, policies and procedures. Please check this page periodically for changes.
No sale is final until approved by The Premium Weft. The Premium Weft reserves the right to withhold approval at its sole discretion.